C 172 FAQ — All your questions answered in one place

To register at c 172, you need an active Bangladeshi mobile number and a strong password. You must be at least 18 years old. The entire process takes just 2 minutes — no complicated paperwork or email address required.

No. Under c 172's policy, each person is allowed only one account. Attempting to create multiple accounts from the same mobile number or device puts all associated accounts at risk of termination, and any funds held may be forfeited.

You can start playing right after registration. However, KYC verification may be required for larger withdrawals, in which case you'll need to submit a photo of your national ID or passport. This is done to keep your account secure.

No, registering on c 172 is completely free. There's no charge to create an account — you only need to make a deposit before playing with real money.

Yes, though it can't be done directly. To change your mobile number, contact support@c172.ws. After verifying your identity, the support team will update the number for you. This process is handled manually for security reasons.

Yes. You can close your account at any time. Send a request to support@c172.ws and the team will refund your full balance and deactivate your account. A self-exclusion option is also available as part of our responsible gaming commitment.

Yes! After registering and making your first deposit on c 172, the welcome bonus is automatically credited to your account. For full bonus terms and conditions, Voucher See on page.

On the login page, click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account is temporarily locked for 30 minutes. It unlocks automatically after that, or you can reset your password using an OTP to regain access sooner.

Yes. You can log in to c 172 directly with your password — no OTP required. OTP is an alternative option, available for those who prefer not to remember a password or want a quicker login.

Yes, you can be logged in from both a mobile device and a computer at the same time. For security, only use trusted devices. Logging in from an unrecognized device may trigger an additional OTP verification.

No. You don't need to download any app to log in to c 172. Just open c172.ws in any smartphone or computer browser and log in directly. The site is fully optimized for mobile.

Using the "Remember me" option is fine on your personal device. Never use it on a public or shared device. If anyone else has access to your phone, it's best to skip this option.

After logging in Financial Transactions Go to the section, where you'll find payment options including bKash, Nagad, Rocket, and more. Choose your preferred method, enter the amount, and follow the instructions. Deposits are usually credited to your account within 5 minutes.

The minimum deposit at c 172 is just ৳200. The maximum varies by payment method and account level. In general, you can deposit up to ৳5,00,000 in a single day.

No. c 172 does not charge any deposit fees. Every BDT you send is credited to your account in full. However, your mobile banking provider may apply their own transfer fee — that is a charge from the payment provider, not from us.

Yes. A welcome bonus is available on your first deposit, and reload bonuses are offered on subsequent deposits as well. Voucher View all active offers on the page and apply any applicable voucher code before making a deposit.

Occasional network issues may delay a deposit. Wait 15 minutes and check again. If it still hasn't arrived, email support@c172.ws with a screenshot of the transaction or reach out via live chat. Most cases are resolved within 1 hour.

c 172 currently accepts bKash, Nagad, Rocket, DBBL, credit/debit cards, and cryptocurrency. For more details, Financial Transactions Go to the page.

Withdrawal requests are typically processed within 15 to 30 minutes of submission. Occasionally, high traffic on bank or mobile banking servers can extend this to up to 24 hours. Requests made late at night may be processed the following morning.

The minimum withdrawal at c 172 is ৳500. The daily maximum depends on your account level and verification status. Completing KYC unlocks higher withdrawal limits.

c 172 does not charge any withdrawal fees. However, your mobile banking or bank account provider may apply their own charges when receiving funds — these are outside c 172's control.

Bonus balance cannot be withdrawn directly. Each bonus comes with a wagering requirement or rollover condition. Once you've completed the required bet amount, any winnings from the bonus are converted to your cash balance and can then be withdrawn.

If your withdrawal hasn't arrived within 24 hours, contact us via live chat or at support@c172.ws. Providing your request number and transaction time will help us resolve it faster. In most cases, pending KYC verification is the reason a withdrawal is held up.

You can cancel a withdrawal request as long as processing hasn't started. Once processing begins, cancellation is no longer possible. If you need to cancel, contact live chat immediately.

Once you complete registration and make your first deposit, the welcome bonus is credited to your account automatically — no separate code needed. For bonus amount and terms, Voucher See full details on the page.

Enter the code in the "Voucher Code" field during deposit and complete the transaction. The bonus will be credited automatically. Each code can typically be used only once. To view all active vouchers, Voucher Go to the page.

Bonus validity varies by type. Welcome bonuses generally need to be used within 30 days. Free spin bonuses typically expire within 7 days if unused. Each bonus has its own terms — read them carefully.

Yes. When you refer a friend who registers on c 172, both of you receive a bonus. Your referral link can be found in the Profile section of your account. The referral bonus is credited automatically once your referred friend makes their first deposit.

Typically, only one bonus can be active at a time. Once the conditions of a current bonus are met, the next one becomes active. However, certain special offers may apply simultaneously — always read the offer terms carefully.

c 172 offers slots, Live Casino, fishing games, crash games, table games (roulette, blackjack, baccarat), and Sports Betting. Choose from hundreds of games, with new titles added regularly — New Games See on page.

Yes, many games offer a demo mode where you can practice for free. However, winnings in demo mode are not added to your real balance. To win real prizes, you'll need to play with real money.

At c 172, you can bet on all major sports worldwide, including cricket, football, badminton, tennis, and basketball. Live betting is available for all major tournaments such as BPL, IPL, and the World Cup. Learn more Sports Events See on page.

If your internet disconnects, the current game pauses automatically and your balance stays safe. Once you reconnect, the game resumes from where it left off. For slots, the result of any active spin is saved on the server.

Yes. All games on c 172 are RNG (Random Number Generator) certified, meaning every outcome is completely random and impartial. No game can be manipulated, and this is verified through regular third-party audits.

Yes. c 172 uses SSL encryption, which means all your data is transmitted in an encrypted state. Financial transactions and personal information are fully protected. Our servers undergo regular security audits.

Change your password immediately and notify us at support@c172.ws. The support team will review your account activity and, if necessary, temporarily lock the account while an investigation is carried out. You'll receive an email notification if a login is detected from an unrecognized device.

Yes. You can enable OTP-based two-step verification from your account settings. Once active, an OTP is sent to your mobile each time you log in, so no one else can access your account even if they know your password. We recommend keeping this enabled for your security.

No. c 172 never shares your personal information with advertisers or unrelated third parties. Data may only be used on a limited basis for payment processing and legal obligations. Details Privacy Policy See on page.

A strong password must be at least 8 characters long and should include a mix of the following:

• Uppercase letters (A-Z)
• Lowercase letters (a–z)
• Numbers (0–9)
• Special characters (!@#$%)

Never use your date of birth or simple words as a password. Changing your password every 3 months is a good habit.

The fastest way to reach c 172 support is via live chat on the website. You can also email support@c172.ws. The support team is available in Bangla, 7 days a week, 24 hours a day.

Absolutely. c 172's support team is fully available in Bangla, built with Bangladeshi users in mind. Just reach out with any question or issue in Bangla and we'll take care of it.

Routine questions are answered via live chat within 5 minutes. More complex issues such as transaction disputes or account verification are typically resolved within 24 to 48 hours. Every complaint is assigned a tracking number so you can check its status.

Yes. You can attach screenshots or videos to an email or upload images directly in the live chat. Sharing a screenshot of the issue helps the support team resolve it much faster.